Return & Refund Policy

We stand by the quality of our lure coursing equipment. Please read our policy carefully, as our products are high-value, specialized mechanical items.

1. Damaged on Arrival (Freight Damage)

Please inspect your order immediately upon reception, before signing for the delivery if possible.

If your item arrives with visible and significant damage to the packaging, do not accept the delivery. Please refuse the shipment and contact us immediately at info@renegade.dog.
If you have already accepted delivery, you must contact us within 7 days with:
1. Photos of the damaged exterior packaging.
2. Photos and/or video of the damaged item.

We will evaluate the damage and work with you and the freight carrier to resolve the issue. This will typically involve sending replacement parts for user-serviceable damage or, in severe cases, arranging a replacement.

2. "Change of Mind" Returns (Non-Faulty Items)

We have a 30-day return policy for "change of mind" on eligible items only.

To be eligible: Your item must be in the exact condition you received it: unused, clean, in its original packaging, with all parts and manuals.
Process: You must contact us at info@renegadeactivedogs.com to request a return.
Costs:
- You are responsible for all return shipping costs.
- The original shipping cost is non-refundable.
- A 10% restocking fee will be deducted from your refund.

3. Exceptions / Non-Returnable Items

Due to the specialized nature of our products, the following items cannot be returned for "change of mind":

All Lure Systems & Machines: This includes, but is not limited to, all "railRACER" systems, "APEX," "ALPHA," "BETA," and "DELTA" models.
Batteries & Chargers.
Any item that has been assembled, set up, or used, even once.
Sale Items & Gift Cards.

The only items eligible for a "change of mind" return are unused, un-assembled, and unopened Spares & Add-ons (such as pulleys, wheels, and attachments).

4. Warranty & Defect Inspection Process

If your item is not operating correctly and you believe it has a manufacturing defect, please contact us at info@renegade.dog for technical support.

Step 1: Troubleshooting. We will work with you to diagnose the issue remotely. You must be willing to cooperate with our support team, which may include sending photos, and videos, or performing guided tests. Many issues can be resolved with replacement parts and technical guidance.
Step 2: Return for Inspection. If the issue cannot be resolved remotely and a return for inspection is required, the following process applies:
- The customer is responsible for paying the initial cost of return shipping to our facility in Australia. The item must be packaged securely.
Step 3: Inspection & Resolution. Once we receive the item, our team will conduct a full inspection to determine the cause of the fault.
- A. If a Manufacturing Defect IS Found:
  - Within 30 days of delivery: We will, at our discretion, either (1) repair the item, (2) send a full replacement, or (3) issue a full refund, including the reasonable cost of your return shipping.
  - After 30 days of delivery (Warranty Claim): We will repair or replace the item at our discretion and ship it back to you at our cost.
- B. If a Defect is NOT Found (e.g., issue is due to user error, improper setup, or non-warranty damage):
  - The item will be treated as a "repair."
  - The customer is responsible for all shipping costs (the cost to return it to us, and the cost to ship it back to you).
  - We will provide a quote for any necessary repairs and the return shipping cost.

5. Discretionary Refunds

We reserve the right, at our sole discretion, to offer a partial or full refund (less shipping and/or restocking fees) in lieu of a return, repair, or replacement, especially in cases where return shipping costs are prohibitive.

6. Refunds (General)

If a refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.